Return and Exchange Policy

At bayfree, our goal is your complete satisfaction with every purchase. If for any reason you are not entirely satisfied, we're here to help make things right.

Returns

To initiate a return, please contact our Customer Support team at bayfreecustomerservice@hotmail.com. We will guide you through the process to ensure a smooth transaction. Please allow up to 5 business days for your refund to be processed once we receive your returned item.

Eligibility for Returns:

• Pack the item(s) in their original packaging (if available).
• Include all accessories and documentation (if applicable).
• Return the item(s) within 30 days from the delivered date.

For bayfree products purchased from other authorized retailers, please contact the retailer directly regarding their return policy.

Exceptions:

Certain items are not eligible for return:

• Customized or personalized products.
• Clearance items or items marked as non-returnable.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original method of payment within a specified number of days.

Shipping:

You are responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. The time it takes for exchanged products to reach you may vary depending on your location.

Exchanges:

If you would like to exchange your item for a different size or color, please contact our customer service team at [bayfreecustomerservice@hotmail.com].

Questions?

If you have any questions or concerns regarding our return and exchange policy, please do not hesitate to contact us at [bayfreecustomerservice@hotmail.com]. We are here to assist you.